Last updated: 8/3/2026

1. General Information

These Terms & Conditions govern the use of the website oilmania.gr (the “Website”) and purchases made through its online store.

The Website and online store are operated by:

Business / Legal Name: [[[FULL LEGAL BUSINESS NAME]]]
Trading Name: [[[TRADING NAME / BRAND NAME]]]
Legal Form: [[[LEGAL FORM – e.g. Sole Proprietorship / IKE / AE / OE]]]
Registered Address: [[[FULL BUSINESS ADDRESS]]]
Country: Greece
VAT Number (ΑΦΜ): [[[VAT NUMBER]]]
G.E.MI. Number (Γ.Ε.ΜΗ.), if applicable: [[[GEMI NUMBER]]]
Email: [[[CUSTOMER SERVICE EMAIL]]]
Telephone: [[[BUSINESS PHONE NUMBER]]]

Throughout these Terms, “we”, “us”, “our” and the “Company” refer to [[[FULL LEGAL BUSINESS NAME]]].

By accessing the Website or placing an order through the online store, you acknowledge that you have read and understood these Terms & Conditions.

Nothing in these Terms limits or excludes any rights granted to consumers by mandatory Greek or European Union consumer-protection legislation.

2. Scope of the Online Store

The Website offers food products, primarily olive oil and related products, for sale to consumers.

The products currently available for purchase, their characteristics, quantity or volume, price and other relevant information are presented on their respective product pages.

We make reasonable efforts to ensure that all descriptions, photographs, prices and other product information displayed on the Website are accurate and up to date.

Product packaging, labels or presentation may occasionally be updated by the producer or manufacturer. Any such changes will not affect the essential characteristics of the product unless clearly stated.

Customers should always read the product label, ingredients, nutritional information, storage instructions and other information supplied with the physical product before consumption or use.

If you require further information about a product before placing an order, please contact us at [[[CUSTOMER SERVICE EMAIL]]].

3. Prices and Taxes

All product prices displayed on the Website are stated in euros (€) and [[[INCLUDE / DO NOT INCLUDE]]] Value Added Tax (VAT), as applicable under Greek law.

Any applicable shipping or delivery charges are displayed separately before the customer completes the order.

The total amount payable, including applicable taxes and delivery charges, will be shown during checkout before the customer submits the order.

We reserve the right to change product prices at any time. However, changes will not affect orders that have already been accepted.

In the event of an obvious technical, typographical or pricing error, we reserve the right, to the extent permitted by applicable law, to correct the error. If an affected order has already been placed, we will contact the customer as soon as reasonably possible and, where necessary, provide the option of proceeding at the correct price or cancelling the affected order with a full refund of any amount already paid.

4. Orders and Formation of the Contract

Products may be ordered through the checkout process available on the Website.

Before submitting an order, the customer is responsible for reviewing:

  • the selected products and quantities;
  • the billing and delivery information;
  • the chosen delivery method;
  • the chosen payment method;
  • the total price of the order; and
  • these Terms & Conditions and the applicable Shipping & Returns Policy.

After an order is submitted, the customer will receive an electronic confirmation at the email address provided during checkout.

The electronic confirmation acknowledges receipt of the order.

An order may be refused or cancelled where there is a legitimate reason to do so, including, for example:

  • a product becoming unavailable;
  • an obvious pricing or technical error;
  • unsuccessful or unauthorised payment;
  • incorrect or insufficient delivery information;
  • reasonable indications of fraud or misuse of the Website; or
  • circumstances that make fulfilment of the order impossible.

Where we are unable to fulfil an order for which payment has already been received, the relevant amount will be refunded using the original payment method, unless another method is expressly agreed with the customer.

We reserve the right to limit quantities where reasonably necessary, including in cases of apparent misuse or orders inconsistent with normal retail purchasing.

5. Payment

The payment methods currently accepted by the online store are:

[[[LIST PAYMENT METHODS – e.g. Credit/Debit Card, Bank Transfer, Cash on Delivery, PayPal, Viva Wallet, Stripe, etc.]]]

Available payment methods will also be displayed during checkout.

Payments made through third-party payment providers may additionally be subject to the respective provider’s terms and security procedures.

Where card or other electronic payment processing is handled by an authorised third-party payment provider, we do not directly receive or store the customer’s complete card details unless expressly stated otherwise.

The customer is responsible for ensuring that the payment information supplied is correct and that they are authorised to use the selected payment method.

6. Delivery

Orders are currently delivered to:

[[[DELIVERY AREA – e.g. Greece only / Greece and selected EU countries / Greece and Cyprus]]]

Available shipping methods, shipping charges and estimated delivery times are described in our Shipping & Returns Policy, available at:

[[[SHIPPING & RETURNS POLICY URL]]]

Where an estimated delivery period is provided, it is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframes.

Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, weather conditions, strikes, transportation disruptions, periods of unusually high demand or other events beyond our control.

Nothing in this section affects any mandatory rights the customer may have under applicable consumer law in relation to delivery.

The customer is responsible for providing a complete and accurate delivery address and contact details.

If an order cannot be delivered because the customer has supplied incorrect or incomplete delivery information, additional reasonable delivery costs may apply where permitted by law.

7. Availability of Products

All orders are subject to product availability.

We take reasonable measures to maintain accurate stock information on the Website. However, stock discrepancies can occasionally occur.

If a product ordered by the customer becomes unavailable, we will inform the customer as soon as reasonably possible.

Where payment has already been made for an unavailable product that cannot be supplied, the corresponding amount will be refunded.

We will not substitute an ordered product with a different product without the customer’s agreement.

8. Right of Withdrawal, Returns and Refunds

Consumers purchasing online are entitled to the rights provided under applicable Greek and European Union consumer-protection legislation, including the statutory right of withdrawal from qualifying distance contracts.

As a general rule, a consumer purchasing qualifying goods online has the right to withdraw from the contract without giving a reason within 14 calendar days from receipt of the goods, subject to the exceptions established by applicable law.

Certain goods may be excluded from the statutory right of withdrawal in circumstances provided by law. This may include, where the legal requirements for the relevant exception are satisfied, goods that are liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for health-protection or hygiene reasons where the seal has been removed after delivery.

The existence of any statutory exception will be assessed according to the nature and condition of the particular product and applicable law. Nothing in these Terms is intended to remove a right of withdrawal where the consumer is legally entitled to exercise it.

Full information concerning:

  • the right of withdrawal;
  • how to notify us of a return;
  • return deadlines;
  • return shipping costs;
  • the condition of returned products;
  • refunds;
  • damaged products; and
  • incorrect deliveries

is provided in our Shipping & Returns Policy:

[[[SHIPPING & RETURNS POLICY URL]]]

The Shipping & Returns Policy forms part of these Terms & Conditions.

The statutory right of withdrawal is separate from a customer’s rights where goods are defective, damaged, incorrectly supplied or otherwise do not conform to the contract.

9. Defective, Damaged or Incorrect Products

Customers are encouraged to inspect their order after delivery.

If a product arrives damaged, defective, incorrect or otherwise does not correspond to the order, the customer should contact us as soon as reasonably possible at:

Email: [[[CUSTOMER SERVICE EMAIL]]]
Telephone: [[[BUSINESS PHONE NUMBER]]]

Where possible, customers should provide the order number and relevant information or photographs that allow us to understand and resolve the issue.

These notification arrangements do not limit any rights available to consumers under mandatory law.

Consumers benefit from the applicable legal guarantee of conformity for goods. Under current Greek and European Union consumer rules, the seller is responsible for goods that are defective or do not conform to the agreed characteristics within the applicable statutory period.

Any commercial guarantee that may exceptionally be provided for a particular product is additional to, and does not replace or reduce, the customer’s statutory rights.

10. Food Products, Storage and Product Information

The products sold through the Website are food products and should be stored, handled and consumed in accordance with the instructions provided on their packaging or product label.

The customer is responsible for following any storage, handling and consumption instructions supplied with the product.

Product pages are intended to provide the information reasonably required for the customer to make an informed purchasing decision.

Where applicable, information concerning ingredients, nutritional characteristics, net quantity, origin, storage conditions and other mandatory food information is provided on the relevant product page and/or product packaging in accordance with applicable legislation.

If there is any uncertainty regarding allergies, intolerances, dietary requirements or suitability of a product, customers should review the product information carefully and contact us before purchase if further clarification is required.

Any general information on the Website concerning olive oil, nutrition, food, recipes or lifestyle is provided for general informational purposes only and should not be treated as medical or healthcare advice.

11. Website Availability and Technical Errors

We make reasonable efforts to ensure that the Website remains secure, functional and available.

However, uninterrupted or error-free operation of a website cannot always be guaranteed.

The Website may temporarily become unavailable due to maintenance, updates, hosting problems, technical faults or circumstances beyond our reasonable control.

We may modify, update, suspend or discontinue parts of the Website where reasonably necessary.

Where a technical malfunction directly affects an order or payment, customers should contact us at [[[CUSTOMER SERVICE EMAIL]]] so that the matter can be investigated and resolved.

12. Liability

We are responsible for fulfilling our obligations under the applicable contract and for liabilities that cannot lawfully be excluded or restricted.

To the maximum extent permitted by applicable law, we will not be responsible for losses arising from circumstances that were not reasonably foreseeable at the time the contract was concluded or that arise from misuse of a product contrary to its intended use or supplied instructions.

We are not responsible for delays or failures caused solely by circumstances outside our reasonable control, provided that we comply with any obligations imposed on us by mandatory law.

Nothing in these Terms excludes, restricts or attempts to restrict liability where such exclusion would be unlawful, nor does anything in these Terms limit the mandatory rights of consumers, including rights relating to defective or non-conforming products.

13. Personal Data and Privacy

Personal data collected through the Website is processed in accordance with applicable data-protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR), where applicable.

Information about what personal data we collect, why we collect it, how it is used, how long it may be retained, the parties with whom it may be shared and the rights of data subjects is provided in our Privacy Policy:

[[[PRIVACY POLICY URL]]]

Information concerning cookies and similar technologies is available in our Cookie Policy:

[[[COOKIE POLICY URL]]]

14. Intellectual Property

Unless otherwise stated, the Website and its original content, including text, branding, logos, graphics, photographs, design elements and other material, are owned by or lawfully licensed to [[[FULL LEGAL BUSINESS NAME]]] and are protected by applicable intellectual-property laws.

Material from the Website may not be reproduced, distributed, commercially exploited or otherwise used without prior permission where such permission is required by law.

Nothing in this section restricts uses expressly permitted under applicable law.

Third-party trademarks, photographs or other materials remain the property of their respective owners.

15. Acceptable Use of the Website

Users must not use the Website:

  • for unlawful or fraudulent purposes;
  • to interfere with the operation or security of the Website;
  • to introduce malicious software or harmful code;
  • to attempt unauthorised access to the Website, server, accounts or related systems; or
  • in a way that infringes the rights of the Company or any third party.

We may take reasonable measures to protect the Website and its users against fraudulent, abusive or unlawful activity.

16. Complaints and Customer Service

We aim to resolve customer questions and complaints promptly and fairly.

Customers may contact us using the following details:

Business: [[[FULL LEGAL BUSINESS NAME]]]
Email: [[[CUSTOMER SERVICE EMAIL]]]
Telephone: [[[BUSINESS PHONE NUMBER]]]
Postal Address: [[[FULL BUSINESS ADDRESS]]]

When contacting us about an order, customers should provide their order number where possible.

We will attempt to resolve complaints directly with the customer in good faith.

Consumers also retain the right to use any competent consumer-protection authority, alternative dispute-resolution body or judicial remedy available to them under applicable law.

17. Governing Law and Disputes

These Terms & Conditions and contracts concluded through the Website are governed by Greek law.

Where the customer is a consumer, this choice of law does not deprive the customer of any mandatory consumer protections that apply under applicable Greek or European Union law, including mandatory protections that may apply based on the consumer’s country of habitual residence where relevant.

Any dispute that cannot be resolved amicably will be dealt with by the courts having jurisdiction under applicable law.

Nothing in these Terms restricts a consumer’s right to seek protection from any competent consumer-protection authority or dispute-resolution body.

18. Changes to These Terms

We may update these Terms & Conditions where reasonably necessary, for example to reflect changes to the Website, our business practices, available services or applicable legal requirements.

The updated version will be published on this page together with the date of the latest revision.

Changes will apply prospectively.

An order will normally be governed by the Terms & Conditions applicable at the time the order was placed, except where a change is required by mandatory law.

19. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will apply only to the extent permitted by law and the remaining provisions will continue to apply.

20. Contact Information

For any questions regarding these Terms & Conditions or an order placed through the Website, please contact:

[[[FULL LEGAL BUSINESS NAME]]]
[[[FULL BUSINESS ADDRESS]]]
Greece

VAT Number (ΑΦΜ): [[[VAT NUMBER]]]
G.E.MI. Number (Γ.Ε.ΜΗ.), if applicable: [[[GEMI NUMBER]]]
Email: [[[CUSTOMER SERVICE EMAIL]]]
Telephone: [[[BUSINESS PHONE NUMBER]]]
Website: [[[WEBSITE URL]]]